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How Likely Are You to Recommend Our Car Wash to Your Friends? (Scale from 1 to 10): How Likely Are You to Recommend Our Car Wash to Your Friends? (Scale from 1 to 10): 10 - I’ll absolutely recommend your wash to everyone I know! 9 8 7 6 5 - Maybe 4 3 2 1 - Never

What did we do, right or wrong, that caused you to answer the way you did?